Kerry Chevrolet

We just purchased a new vehicle from Kerry in Alexandria. Our salesperson, Andy Hanck, was really great. We enjoyed his personality and his great knowledge of the vehicles. He was very patient with us to answer all of our questions and work very hard to get us our new car in budget. We will definitely recommend him to our friends and family

I was in there for a while with my 7 month year old for an oil change. A cable ended up braking on the truck when they were getting it off the lift and they immediately put me in a loaner for a few weeks until the part came in. Definitely would have been a lot worse had I not gotten service at Kerry Chevrolet. Everyone was great and helpful with getting it fixed over thanksgiving. It would’ve turned into a whole issue if I were at a quick service type place or parking lot and my truck wouldn’t go into gear. Much appreciated from the team!

I found Kerry through the Costco Auto Buying Program. Right from the start the process was so much better than any other experience I have had at other dealerships. There was no pressure nor corny sales pitches. Andy was fantastic! He set realistic timeline expectations and regularly sent updates. I will absolutely recommend Kerry Chevrolet!

I got a 2017 Hyundai Tucson in September it had over 100,000 miles on it so I paid for an extended warranty. It is January so 4 months after purchasing and the check engine light is flashing and it won’t go over 10 MPH I called them and let me just say the guy in charge of mechanics is RUDE he told me he can’t even look at my car til may. Said he has 30 cars to get to before he can even look at mine. THIRTY BROKE DOWN CARS. They need to stop selling broken cars and get a better manager over their mechanics. One that actually knows how to work in customer service.and the topping on the cake is they don’t offer rental cars. So I gotta make a car payment on a vehicle that doesn’t even go for the next 5 months then God only knows when they will actually fix it. I will tell anyone and everyone I know not to do business with this jankety place. Actually it does pertain to your store cuz y’all are the ones that sold it to me

EDIT REVIEW!!!! I bought a 2019 Chevy Equinox in April of 2019. Has be a great car up until recently. In March of this year we started getting a service break assist come across the dash. We took it in for service and got new brakes along with a new caliber and turned our rotors. Fast forward to 6 months later and we're getting the same notice on our dash along with service park assist and something about steering assist. Call to get my vehicle service and can't get a rental but have to leave my car there for 2 days. This is very frustrating as this is our family car and being without it for a few days makes things a little difficult for us. I managed to make arrangements and take my car in. They check the car out and say nothing is wrong and "no codes" are showing. He advised that I could bring the car up when it is showing across my dash. It's not like I can stop out my day to bring my car 20 minutes out of my way when a light comes on (does not stay on comes and goes). I'm even more frustrated now a few more weeks later and it's doing it more often and I have to take my car back out there. Here I am once again trying to scramble to figure out how I'm going to be without a car for them to look at it once again. I have video and pictures of what the car is doing. After research I find that it seems to be a reoccurrence with my model of Equinox. I really wish Kerry, Chevy, and GM can get it together and fix my car!!!!!

I scheduled a service three weeks in advance that required parts to be ordered if they weren’t in stock (tire rotation, coolant flush and upper/lower radiator hoses replaced). The service should have only taken a few hours total and I would have left with my car the same day. When I arrived to drop off my car, I was told it would be a few days to get my car back as the necessary parts were not in stock and were not ordered when the original service was scheduled. I was met with resistance by the supervisor regarding the service I wanted for my car (coolant flush and hose replacement), and this is the same resistance I was met with when I attempted to schedule the service weeks ago. The excuse for not ordering parts was “I was on vacation and did not see a note to order parts”, which admits disorganization and a lack of preparation of this dealership from the time you schedule a service to the day the service is carried out. I ended up with only part of the service requested completed, a tire rotation, which took around 2.5-3 hours to complete. My vehicle was dropped off at around 7:45AM. This service alone should not have taken as long as it did. I have since found a Chevy dealership willing and able to service my car and will not be returning to this one for future needs.